These past few weeks, Thomas & I have been tackling a task which has been on the company's to-do list for more than 6 years - the reworking of the Resourceful Computer Help website. I'm pleased to say things went pretty smoothly, but had we not carefully researched and planned what we were going to do (and set aside time to do it), I'm certain things could have gone very differently. For me, the whole experience really brought home the importance of organisation and planning, not just in IT projects, but any sort of project.